Version 1.2, 29 July 2026. English text. An Arabic version is published alongside this document and, under UAE law, the Arabic text governs. Supplied with every piece. The warranty period is also stated on your invoice.
Pieceunyq - F.Z.C, Ajman Free Zone Licence No. 55111.
We warrant that your piece is free from manufacturing defects.
A manufacturing defect means a fault in the materials or workmanship that was present when your piece was made. Examples include a stone that was not properly secured in its setting, a clasp that was not correctly formed, a solder joint that fails under normal wear, or a metal fineness that does not match the specification on your invoice.
Twelve (12) months from the date your piece is delivered to you.
This warranty does not cover:
1. Normal wear and tear. Surface scratches, dulling, patina, and the gradual wear of plating and of metal at points of contact are normal on worn jewellery and are not defects.
2. Accidental damage. Impact, crushing, bending, dropping, catching the piece on clothing or surfaces, or any other accident.
3. Misuse. Wearing your piece during sport, swimming, bathing, sleeping, gardening, manual work, or any activity likely to damage it.
4. Chemical exposure. Damage or discolouration from perfume, cosmetics, hairspray, chlorine, salt water, household cleaning products, or other chemicals.
5. Stones dislodged by impact. A stone loosened or lost as a result of a knock, a fall, or catching the piece is accidental damage, not a setting defect.
6. Work by anyone else. Any resizing, repair, polishing, re-setting, engraving or alteration carried out by anyone other than us or a partner we have authorised. Work of this kind ends this warranty for the part of the piece affected.
7. Loss or theft, and any damage that occurs while your piece is not in your possession.
8. Improper storage, including storing pieces loose together so they scratch each other.
9. Fit. Where your piece has been made to a size or measurement you specified, a piece that does not fit as you expected is not a defect.
10. The natural character of the materials. See below.
Natural gemstones and pearls are formed in nature and are not uniform. Inclusions, variations in colour, tone and translucency, and small differences between stones are natural characteristics, not defects. Where your piece contains a natural stone, we describe it on your invoice, and that description is what your piece is warranted against.
Some materials need particular care and are more easily damaged in normal wear. Pearls, opals, emeralds and other soft or included stones are examples. Damage to these from wear, impact or chemical exposure is not covered.
1. Please tell us as soon as you notice a problem, and in any event within thirty (30) days of the defect appearing and within the warranty period. If your piece arrives damaged or obviously differs from the design you approved, please tell us within five (5) days of receiving it, so we can establish what happened in transit while the evidence is still available.
2. Email us at support@pieceunyq.com with your order number and photographs showing the issue.
3. Please do not attempt a repair yourself, or have one carried out elsewhere, before contacting us. Doing so may end this warranty for the part of the piece affected (see exclusion 6).
4. We need the piece. Return it to us, with any part that has come away from it, including any stone. We will tell you how, and we pay the cost of that return where the claim is valid. We cannot assess or remedy a piece we have not examined, so this is a condition of any claim under this warranty.
If a stone comes away and you return the stone with the piece, and we find the setting was defective, we re-set the stone or replace the setting at no charge to you.
A stone loosened or lost through impact, a fall, or catching the piece is accidental damage and is not a setting defect. That is exclusion 5 above, and it is the usual cause.
Where a claim under this warranty is valid, we put it right at our cost. In almost every case that means repairing your piece on our bench and returning it to you. Where a repair would not restore the piece properly, we replace it.
This warranty is given in addition to, and does not affect, the rights given to you by UAE consumer protection law.
Pieceunyq - F.Z.C, Ajman Free Zone, P.O. Box 92363, Ajman, United Arab Emirates.
Email: support@pieceunyq.com